How to complain

We pride ourselves on providing the very best service to clients and hope we’ll never give you cause to complain. But if you need to raise a complaint, you can contact us at:

The Complaints Manager
Alltrust Services Limited,
Fountain House,
Fountain Lane, St. Mellons,
Cardiff, CF3 OFB

Email: complaints@alltrust.co.uk

If you are not happy with our response to your complaint, you can refer the matter to the Financial Ombudsman Service (FOS) for free at:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London
E14 9SR

Tel: 0800 0234567*

Website:  www.financial-ombudsman.org.uk

Please note that if you do refer your case to FOS, you must do so within 6 months of receipt of our final response. As a firm regulated by the Financial Conduct Authority we adhere to their strict procedures about how complaints should be handled.

* This number may not be available from outside the UK – so please call +44 20 7964 0500. They will be happy to phone you back, if you’re worried about the cost of calling

Complaints Form

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