How to complain

We pride ourselves on providing the very best service to clients and hope we’ll never give you cause to complain. But if you need to raise a complaint, you can contact us at:

The Complaints Manager
Alltrust Services Limited,
Fountain House,
Fountain Lane, St. Mellons,
Cardiff, CF3 OFB


If you are not happy with our response to your complaint, you can refer the matter to the Financial Ombudsman Service (FOS) for free at:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange
E14 9SR

Tel: 0800 0234567*


Please note that if you do refer your case to FOS, you must do so within 6 months of receipt of our final response. As a firm regulated by the Financial Conduct Authority we adhere to their strict procedures about how complaints should be handled.

* This number may not be available from outside the UK – so please call +44 20 7964 0500. They will be happy to phone you back, if you’re worried about the cost of calling

Complaints Form

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